Testimonials

 
 

Richard called to confirm the time of arrival and arrived on time. Very professional and tidy. Richard did a great job explaining what he was doing as he was working. Richard also showed me the cleared drains with the camera. Tested drains as well before leaving so all water running perfectly. Would highly recommend Richard and Drain Doctor.

Carmel Biddle

I have had a leaking toilet for some time now & I was waiting 4 weeks for a recommended family friend to pop over. So I gave up with that & contacted Drain Doctor. I had a call back the same day & an engineer booked in the following day (TeeJay). He was on time & he stayed until the job was done & did not rush anything. He was a fantastic member of staff & I am very happy with the quality of work carried out.

Ross Folley

Contacted on Wednesday re shower not working - Plumber arrived within 1.5 hours of first contact, new shower ordered & fully fitted on Friday early morning. Cannot thank you enough for speedy response & great service!

Paul Mabbett

Great company the engineer was very prompt polite and sorted the problem with my drain quickly. I was happy with the work and the price I paid considering the work involved I thought was fair.

Gary Mayo

Excellent team, really easy to deal with. Extremely quick response. Couldn't recommend the Drain Doctor team highly enough. They are definitely the go-to business for all your plumbing requirements.

Mat Nation

Turned up when they said they would, fixed the problem, cleared up. Great service really helpful engineer.

Chris Lawson

Your man arrived dead on time. He had some problems with his equipment but cleared the drain with good humour. From my initial call to the completion of the job both Sacha and Mr Williams couldn’t have been more helpful - and all done with a great sense of humour. Thank you!

Mary Davenport

Same day service is good, but within a couple of hours is brilliant. I tried all the normal remedies, but nothing worked. Your guy sorted it in no time at all. Very professional indeed. Will not hesitate to recommend. Thank you again.

Dennis Jarmey

The appointment was incredibly easy to arrange, they were able to fit me in far quicker than I anticipated and the service was professional and clearly explained to me. Would recommend.

P Mulvana

We've had other people out to clear the exact same drain before and they couldn't fix it, said they needed other tools and we'd bear some of the cost.  Lee fixed it with a vacuum cleaner!!! Super job, friendly guy, will definitely be calling again when we need to.  Hopefully not too soon though.

Andy Joel

Needed help urgently as my business had just opened back up, my sewers were backing up, the drain doctor lads worked there magic and within a couple of hours from my telephone call, everything was back to normal. Fantastic service!

Joanne

Five-star service! I recently had some recessed manhole covers fitted in my garden, patio and driveway. Drain Doctor NW were prompt in their response to my enquiry and I was delighted with the service provided by their employee Phil Cox. Phil came to my house and was friendly and professional, and completed the job to the highest of standards. He was great to deal with and I would highly recommend Phil and DraindoctorNW to anyone. I cannot thank you enough for your excellent work Phil. 10/10 service. Will be using you again in the future! Top class.

Michael F

Phoned this company in the morning and they arrived within the hour. The technician was very professional, polite & friendly. Managed to sort the issue and informed us what he was doing along the way. The agreed price was good too. Would recommend.

Hilary Banks

Very straight forward service throughout, from initial contact for a site quotation to arrival in less than 2 hours. Professional, courteous and friendly. Great service and good value for money, Would recommend.

Harry

Great service, technician arrived within the hour. Cleared my block drain. Highly recommended. Staff on the telephone were very professional.

Helen Ridings

We used this company yesterday for a pretty serious outdoor drain issue. Peter came out, gave us a quote and scheduled the work three days later. Work was great, very clean and quick considering. The price was very competitive. Wouldn’t hesitate to use again or recommend!

Nikola

Came out quickly after the phonecall, and sorted an outdoor drainage problem efficiently, both technicians were friendly and knew their stuff. Even called Northumbrian water on my behalf to sort out another issue they discovered. Top marks, cheaper than I thought it would be too!!

Nichen Fauster

Excellent service. Would highly recommend I called Drain Doctor for a blocked drain on a Sunday that was overflowing sewage onto the drive, they came out the same day at no extra cost, called me when they were on their way, the man that arrived was very polite explained everything to me and gave me a very reasonable cost to clear the blockage before they started work and even cleared up the mess and cleaned the drive down. Thank you I could not fault the service I received.

Samantha F

We had a blocked drain, I phoned the drain doctor and they organised a technician to call. Adam the technician came and was polite and carried out the necessay work, efficiently and quickly. He tidied up and cleaned everything away. Very happy with the service, and would recommend highly.

Dave D

Sam Fender local lad was amazing. Great to see once again a local talent breaking through into the big time. Massive respect to him as he is totally grounded and grateful. Good luck on your journey sam you are an inspiration to the kids who may not have had any hope for the future.

Mark Tate

Came at the time specified, friendly, courteous, and more importantly fixed the issue.

Seri Al-Najjar

Very polite and friendly. Upfront costs quoted with no hidden extras. Sorted very quickly.

Sarah Srih

I was very pleased with the speed and efficiency of the service. Very polite young men who left the area clean and tidy. Reassuring about the 30 day call back in the unlikely event that it blocks up again. Well done!

Colin Cuthbertson

Extremely efficient, arrived quickly and sorted problem with no fuss, really friendly and extremely professional, have used Drain Doctor before and would definitely recommend.

Kate Guadagnini

The guys came to my elderly mum they called us as requested and waited for us So mum wasn’t faced by strangers. Two very polite guy great respect and extremely helpful. Excellent job on time. Fab thanks.

Glenna Reed

Amazing service from initial contact, lots of advice and even suggesting other “free” options with the Water authority. On site they where professional, efficient, helpful and had the problem sorted in minutes. Thank you Drain Doctors.

Colin Coulthard

The engineer arrived within two hours of my initial call and at the time stated. He made every effort to find the source of the problem which was quickly solved and was friendly, pleasant and polite throughout the visit.

Anne Wayman

Very impressed with the service. Called at 2pm and although we are on lockdown was with us by 4pm. Very professional and courteous. Explained issue and cleaned all areas. I have had drainage companies out in the past and these are far best I have seen.

Ben McElligott

Had someone come out same day.  Garry was very polite and explained the problems at each stage whilst keeping social distancing.  Drains cleared and understand next stage to solve the problem permanently.

Kath Davies

We had a leak needing urgent attention and the service we received was outstanding!  In a stressful situation we were immediately put at ease and the Horsham team were responsive and resolved the issue extremely promptly.  Thank you for saving our weekend and our carpet!

Miss Sarah Bennett

Very professional and friendly - called late on a Friday afternoon, lady in the office as great, very helpful. Andy visited first thing Saturday and unblocked my kitchen drain (just in time for my holiday cottage to open again on the Monday). Thank you.

Debbie Powell

After phoning a few drain companies and given massive quotes to check the waste pipes I called Drain Doctor. I explained what I needed and I chap on the phone couldn't have been more helpful! I was given a quote at a fraction of the price of the others so I booked them in! Tom arrived on time and very helpful. Tom was absolutely great, really helpful knowledgeable and honest! He went above and beyond, a great asset to the company! The only regret is that I didn't call these guys sooner! Will definitely use them again! Thanks Tom!!!

James Slade

Fantastic response from Tom the engineer who came out to clear a blockage in our drains. He was very helpful with information he passed on to us after unblocking the drains regarding water company boundary lines laws. I definitely recommend Tom to anyone who needs drainage help.

Brian Johnston

We have just had Rob out to clear a blocked drain at our property. Excellent service provided. He cleared the blocked drain and did a CCTV inspection of the blocked pipe, and other pipes, all of which was included within the 2-hour price quoted. Would happily use again.

David Ramsdale

Excellent service with no hidden cost was ripped off by a drain company over the weekend call Drain Doctor to get the best and most honest service I’ve ever had and Andy Thomas the engineer that came to me was absolutely superb went that extra mile to get the rest use the best.

Jonathan Martin

Excellent professional service. Very quick response and home visit. Professional, reliable friendly staff member which was very helpful in explaining problem and offered any future help. Useful ongoing advice. Would definitely recommend.

Melody Hannon

First class service. Samuel was very pleasant and very knowledgeable. We felt confident in his assessment of our septic tank problem.

George Lambden

Extremely efficient and knowledgeable. Very fast response. Price very reasonable.

Wendy Bumfrey

Completely happy with service.  Felt comfortable with him being here which is not always the case when workmen are in your house.  He went the extra mile too.

Mrs TA McDonald

I can't thank Drain Doctor enough, a fast call out on a Saturday afternoon and despite the problem being complex he was thorough and spent a lot of time finding and solving the problem.Thank you!

Samantha Sinden

The job was tackled quickly and efficiently and completed bang on time.  Every detail was explained clearly to me and the overall conclusion was 100% satisfaction. Would recommend Drain Doctor highly. Thanks.

Mr Andy Clarke

Michael was quick to respond to my enquiry which came from a recommendation.  He visited and gave advice on the problem as well as using cctv imaging and jetting the drains.  Helpful, friendly and efficient service.

Brian Rusling

Fantastic people to work with, listen to what your asking for and make good decisions which save money. Very instructive about what’s going to be happening and when things will be carried out. Superb company to work with and easy to talk to.

Paul Tomkins

Brilliant response to our issue and so quick to sort things out. Would highly recommend.

Maddie Prokscha

Very reputable company with excellent customer service and high-quality work. Highly recommend them.

Paul P

Drain Doctor were extremely helpful from start to finish. We called them and within a couple of hours they were with us and had sorted the problem. The engineer was really friendly, polite and talked us through everything he found. Can't recommend them enough, thank you guys!

Hayley

Excellent Customer Service. The office admin provided great help and advice. They got in touch with Yorkshire Water on our behalf and reported the sewerage problem. And very quickly came out to check the situation and provided guidance and suggest options to rectify our problem. What excellent service provided in the community. This service was of a standard that others should aspire towards.

Gwen Sellors

Very quick response to blocked urinal drain. Technician Lee Horner very friendly, helpful and knowledgeable. Problem sorted and did some preventive maintenance on drainage system, as well as fixed a leaky pipe. Very satisfied.

Don Mattless

Very friendly and efficient, good value for money

Joanne Jarrett

We had a great bloke called Anthony came when he said he would, with full PPE. It took him no time to find the problem and unblock it. I was so impressed he came back the next day to fix a leak in our bathroom. Would highly recommend. Great price. The number is on my fridge; wouldn't call any other company.

Liza Moore

Lee from Drain Doctor cleared three yard gullies quickly and efficiently. Nice guy, great job done.

Ian Laight

Speedy, professional service. Drain pipe unblocked and advice given as to where the problem started and how to prevent future occurrences. The job is guaranteed giving me piece of mind! I wouldn’t hesitate to use Drain Doctor again!

Kate West

Received a call back within minutes. and John turned up at the specified time the next day. A very friendly bloke, he quickly identified the problem and gave me a fixed price quote. He passed a water jetting pipe through the sewer up into my soil pipe and cleared the blockage. Job done. The service provided by this company was outstanding. A big thank you.

Martin Colpitts

Excellent service from start to finish, everything explained before work carried out and same day appointment, will definitely recommend

Lesley Lees

Fantastic response time and really helpful plumber who got us out of a really bad situation. Even helped clean up after he had stopped the leak. Would recommend to everyone and will be using again

Mark Barry

Prompt, polite, and professional service. Were able to attend on the same morning I rang. I asked a lot of questions and they were answered with explanations! Would definitely recommend.

Helen Goodwin

Great communication from all involved; thorough explanation of the problem & resolution before, during and after; very high standard of work and went above & beyond on implementing future preventative measures. Thank you!

Sophie Turner

John from Drain Doctor was great. He was able to sort our drain, advise on next steps for the pipe we don't own, and was polite and friendly. If we have issues again Drain Doctor will be our first call

Kiome Pope

My drain blockage occurred on Christmas eve and I was having all the family round Christmas day. What a relief to have such a reliable company send an efficent young man round to sort it out.

Mary Burgess

My main drain was blocked and within a couple of hours of contacting Drain Doctor, Jonathan had arrived to solve the problem. He used a camera to show me the inside of the drain after unblocking it and what might be causing the problem. I would recommend this company for their efficiency, punctuality and customer service.

Shelia Sayce

Absolutely brilliant service from Drain Doctor. I would definitely recommend them. Cleared the blockage in my soil pipe upstairs and jetted the mains pipes in my garden. Jonathan and Brett were excellent. Really nice guys and very professional. Thanks

Jamie Griffiths

Polite and friendly service

Neil Jessop

Fast response, friendly service

Faye Waite

We have used Drain Doctor a couple of times and have been really impressed with their service on both occasions. Their feedback on the work that they complete (accompanied by detailed photos) offer real peace of mind. This week they even cleared our drains as an additional job without extra charge. We're very thankful!

Andrew Simpson

Excellent service! Great communication from the start, they fit us in early on the day we called, the job was done quickly (clearing a blocked gully drain) and the charge was what I'd expected. I hope I don't need drains clearing again, but if I do, I'll definitely go back to these guys.

Sam Jennings

Really friendly team who took care & attention in their work. Also liked the way you get the before & after photos. Work done to the agreed price with no additional charges. Would happily use them again

Wendy Maule

Incredible service. I rang about a slow kitchen sink in the morning, thinking "I'll see what's involved in getting this looked at sometime", the whole thing was fixed before lunch, and I know a lot more about the plumbing and how to maintain it too. Fast, friendly, educational, and it's fixed!

Luke McKinney

Darren from Oxford e-mailed an arrival time in advance within the period stated in our initial telephone enquiry to the company, turned up at that time, and was extremely friendly and helpful. No qualms about recommending him to other customers.

Oxford Gatehouse Fundraising

Wonderful company with a world class service 24/7. I highly recommend them.

Paul P

Excellent and prompt service. Bad smell in kitchen and utility room. Called and engineer was at my house within an hour. Informed me of what the issue was and how I could resolve it myself. Thanks

Stephen Dale

Called and answered instantly, and came round within 30 minutes! Had a look and managed to fix my issue with a blocked drain instantly. Was very respectful of my home. Would definitely use this service again and recommend to all.

Ashley B

Very efficient service with good advice. We will use Drain Doctor again.

Wes Boswell

Super fast, super efficient and extremely polite and professional. I'd recommend them to anyone. They did the work so quickly, it's worth every penny.

Chris Luck

Visited my home within an hour of being called. Sorted out the problem quickly. Professional and friendly service. Very highly recommended.

Stephen James

I cannot recommend this company enough, booked me in straight away, arrived on time and unblocked my drain there and then. Really nice helpful bloke and excellent price , thanks

Geoffrey Crane

I have just had some crucial work done by Steve Berry of Drain Doctor. The work is first rate and Steve Berry was very polite and efficient. I would recommend Drain Doctor to everybody.

Anthony Garner

Quick response, friendly and efficient service. Really good service would recommend. Second time we have used Drain Doctor.

So Coco Rouge

Attended to my blocked toilet really quickly. Great prompt service.

Paul Cooper

Friendly bloke, came around quickly and unblocked the pipes within a few minutes. Definitely recommended.

Fabian F

Great prompt service, cleared my blocked drain, would highly recommend them to anyone, thanks Drain Doctor for a great service.

Tracey

Very reputable company with a world class service 24/7. I highly recommend them.

Paul P

The Drain Doctor operative, Dan Hayler was extremely good. He took time to explain the situation and did a fantastic job of solving our problem. He is knowledgeable and courteous. I would highly recommend him and this company. Thank you for an excellent service.

Mandy Stuttard

Seriously brilliant company. Anna was so helpful and great on the phone in the booking. Clear job pricing, rather than hourly charges. We have had two other plumbers out to solve this issue without success. They used a camera to find the blockage which was a ceramic piece from previous building work. Can't recommend them enough!

Kathy Pavid

Very pleased with Drain Doctor and operator Dan. Had concerns about partial sewer main blockage and possible sewer pipe misalignment. Camera survey carried out first to identify issues, then complete high pressure clean, then follow up camera survey. First class professional and friendly service - would most certainly use again.

Roy Tubbs

Great service from Anna and her team. Dan carried out the work needed and was polite, friendly and explained what needed to be done.

Tracey Ridgers

Dan turned up within an hour even though it wasn't an emergency. He was professional and very helpful and even identified a hidden chamber that was also blocked. Great quality for a very reasonable price.

Nick Armitage

Called this morning for plumbing emergency. Attended within half an hour and problem fixed. Would highly recommend.

Katie Crawford

Can't recommend Graham Forbes and Drain Doctor enough! 3 hours graft and skilled use of some pretty scary high pressure equipment, camera tech, to break a fiendishly located fat and soap berg in the corner of our kitchen pipe work.

Andy & Katy Travers

Really quick service, called on a Sunday morning, with us within an hour with the job done quickly. I hope not to need my drains sorted again, but if I do, I'll be calling Scott!

Peter Wood

Thanks very much, quick response time and saving the day for an out of hours emergency call out (blocked drain service). Tenant and agent very happy.

Christopher Gladden - Extra Mile Letting

Great service. Efficient workers who knew exactly what was required to sort out my problem.

Jane Turnbull

Super fast response and fixed the issue quickly and efficiently and left the area clean and tidy. Would absolutely recommend.

Kaleidoscope Devonshire

Great service, very professional, friendly and efficient.

Jade

Fantastic service. Enquired late yesterday and a visit was arranged for early today, plumber came round and provided me with a quote. I advised I needed to confirm this with my landlord so the plumber left. Once confirmed with landlord the guy came back for a second visit same day and fixed the issue no problem at all. Would definitely recommend.

John MacDonald

They arrived fast, fixed the problem completely and were very professional in their communication on the phone and in person. Plus they e-mailed a useful report of their findings. Strongly recommended.

T. Kapourniotis

Great service. Didn't just give a standard price on the assumption the drain needed high pressure jetting, instead sent an engineer (within half an hour) to give a no obligation quote. He put a camera down which identified the problem. Solved the immediate problem and advised on repairs that may be needed in future - in which case I'd happily give them the job.

Tracey Wilson

Responded promptly and the service from Alan and Connor was exemplary. Would have no hesitation in recommending the sevices of Drain Doctor, Coventry.

Matthew Harrison

Great service. A professional friendly company who arrived when promised and sorted the problem quickly. Would definitely use again and recommend.

Marie J

Had a problem with sink not draining away, phoned Drain Doctor who responded very quickly. Was phoned by their office to to let me know that the technician was on the way. The fault was very quickly traced to a blocked gully in the manhole.

Jim Allinson

Absolutely fabulous. Cannot fault them. The chap who came out Conner was very pleasant. Would highly recommend them I would certainly use them again.

Rajiv Sachdev

CCTV drain report required from Severn Trent, done ASAP and report sent to me via email in 2 days. Kieran was very friendly and very knowledgeable on what was required by Severn Trent. Clare in the office was very helpful and polite too. Would highly recommend.

Leah Moffitt

Excellent service from initial phone call to completion of work. Friendly, efficient staff.

Bill Reece

Excellent service, got the job done in no time, clean and tidy, service engineer pleasant and polite manner even though it was Saturday evening.

Gerallt Jones

Always very helpful, called out to emergency couple of times. Honest and trustworthy, they do the job properly and in good time.

Jo Charlier

You can expect exceptional workmanship and professional customer service my 1st port of call

Nigel Griffiths

Used Drain Doctor for CCTV drain survey. Very helpful from the outset. Came out to check what was needed. Lee was the engineer and was very personable. Came back to carry out the survey and completed within the day. Would use again.

David Jackson

Great plumbing service, fast, reliable and polite and honest staff. It's good they agree price before doing the work.

Natalie Edge

They fixed a blocked kitchen drain after two other plumbers had failed. They carefully checked that everything was working and put everything back the way it was. They were really pleasant to deal with.

Samuel Falle

Arrived in a timely manner. Tom was very professional, polite and friendly. Work was completed as agreed. Excellent service and would recommend to family and friends.

Nick Waring

Daniel, the guy who came to fix our drain couldn’t of been nicer. They came Friday night and turned up only a few hours after my call. After initial success the drain backed up again and it was decided I needed a survey which I’m glad I had as the water was running but the drain was blocked with toilet roll. After sorting that problem he took the time to check all my drains and make sure everything was in working order past the blockage and further down the line. Explaining everything as he went and showing it all to me on the screen which was reassuring. Excellent survey, great work, great staff. Thank you.

David Biddle

Excellent Job. Very Professional. Carried out the job in the time stated. Installation of lines and CCTV Survey. Well Done

Duncan Stirling

Duncan helped us out a few times. Would recommend.

Alexander Delaney

Job done to a professional standard. A very difficult blocked drain and the installation of a liner which was explained all the way. When finished all drains were running perfectly. Will certainly use again and recommend to my friends.

Corazone Fransisco

The Drain Doctor team looked after me in the best possible way! Highly recommend! Quick and very easy!

Mason Scott

Great service. Called Duncan and he arrived within the hour and fixed drain problem. Couldn't ask for more!

Jason Addis

Jordan saved the day, literally! Fixed my problem and even though the job he had to do was awful , smiled all the way through and made sure all was ok before he left! Thank you.

Corrina Morris

Great service today provided by Jordan. Couldn't be happier with his work. Excellent service and we can highly recommend.

Linda Lewis

Arrived in a timely manner. Jordan was professional and completed the work as promised. Friendly and personable.

Lindsey Shields

Whilst working as Maintenance Manager for a hotel I used these guys several times. Always prompt service and never left without the job being done. Would recommend and use again.

Matt Smith

I phoned this company and they sent around someone straight away this morning. Really nice person to speak to (Russell) as the first point of contact on the phone. The job took a while to sort, but he’s done a fab job of fixing it. Spotted a further problem but no hard sell. No call out and agreed sum before he started. Highly recommended. Avoid the other time wasters.

Mumra Rah

The service was good. From ringing to make the appointment to the guy coming out and sorting the blockage. Pleasant and helpful, he left everything clean and tidy.

Tom Hodgson

Great service, friendly, helpful and quick. Neat and tidy with good explanations. Good price.

Maxine Ashman

I walked into my premises this morning, and had a major flood in one of the loos on site. I called Drain Doctor, and in less than 2 hours I had a plumber here. Craig was very polite, efficient and extremely helpful. Craig has cleared the blockage from the outside drain, and all back in working order. Thank you Craig and team, one very satisfied customer. Would highly recommend.

Laura Sacnlon

Fast, helpful and efficient service. John was very friendly and pleasant to deal with. Drainage problem was very quickly identified and resolved quickly and effectively. One happy customer! Very pleased to have issue sorted on the last day of the year without any delay. Very highly recommended and I wouldn't use anyone else for similar problems in the future. Nice to know there are still companies that are reliable and that are focused on a high standard of customer care. Well done indeed!

Sandy King

Very quick to come and solve the problem. Thoroughly professional and took time to assess the work required.

Marjory Carey

Great service and advice - was recommended by a plumber locally. Will instruct again if needed.

Gav Ward

James turned up at time discussed, did a great and efficient job sorting out our outside pipe and drain and explaining things, professional. Would recommend.

Deirdre Clitheroe

I was struggling with a blocked drain out the back garden. Called Drain Doctor and they came out the next day and had it all done within 30 minutes. I was able to pay by card at the door, which was so helpful. The plumber was so polite and had a great personality, definitely would use again if I need any work done.

Craig Mitchell

Very friendly and prompt service. Sorted problem in no time.

Stephen Knight

Neil came round to take a look at our external drains recently, and was superb. Used a rod camera to show me the blockages and explain how he planned to resolve them. Very happy to go ahead with the work once the quote comes through. Highly recommended!

Kerry C

Great Company - all the people here are friendly and approachable and a very fair price. Would definitely recommend!

George Banner

Steve Jones attended our plumbing system today and corrected the matter. Prior to this he visited us just over a week ago. He was polite, transparent and explained exactly what he was doing and had done. I would recommend Drain Doctor to others. Angie and Valerie in the office were both professional, friendly and efficient. A great service.

Sue Fletcher

Brilliant work. Gareth sorted out the problem in a really friendly, efficient way.

Meg Rosoff