Testimonials

What Our Customers Have to Say about our First Class Service...

Our Customers Come First

At Drain Doctor, we take in pride in providing a first-class plumbing and draining service to every customer. Whether you're a business, homeowner or landlord, our local teams are on hand 24/7 to deal with any plumbing emergency, going above and beyond to ensure all work is completed with as little disruption as possible. Please take a look at our latest reviews to see what customers made of our service.

“Can’t thank Jordon at Drain Doctors enough for sorting my blocked drain...especially on a very miserable Friday night! He was really thorough and so helpful, identified the issue and took the time to resolve it properly there and then! A real credit to great customer service in manner and professionalism! I would highly recommend Drain Doctors!!”

Hannah Gubbins

27th April 2019

Drain.

“I was nervous about using a company that wouldn't give prices before they arrive. However, Kevin arrived and investigated issue first free of charge (so he didn't over or under quote) and then I was shown price which I agreed and he completed the job. Happy. | Checkatrade

Customer in Norwich

23rd April 2019

“Michael came today to fix a block drain. Exceptional service; friendly, knowledgeable, efficient, courteous - he was all these things. Absolutely 5 star - he's a diamond. 100% recommend.”

Russ Sidebottom

20th April 2019

“Came out the next day, on time, very experienced operative ( Kevin ) sorted problem, very efficient effective service , very reasonable price for work carried out, would definitely use again and highly recommend.”

Stephen Murray

19th April 2019

“Had what I thought was a small issue with backing up drains, Drain Doctor sent out Jordan Redden to solve the issue for us and he was brilliant. On the first visit he cleared everything out and used a camera to investigate the problem, our underground pipe was damaged, so he arranged a day to some back and fix it. He came back with Jensen, and again both were brilliant, explained the whole process and let us know what they were doing and showing us the problem. Overall great team, from first phone call to sorting out the paperwork everyone I dealt with was a delight. Couldn't possibly recommend the company more!”

Jack Shepherd

18th April 2019

“Cannot fault this excellent service, would recommend. Came out on same day to unblock the outside drain for the downstairs loo. Very efficient and professional from inspection and diagnosis to work carried out. Many thanks to Dave Thomas.”

Simon Palmer

17th April 2019

“Our toilets were backing up. I called Drain Doctor and they booked us in for that same afternoon. Tom Gibbons arrived and we appraised him of the situation. He found the problem and solved it within 2 hours. He was extremely knowledgeable and clearly had many years of experience. He was helpful, informative and friendly, with a very good "can do", positive attitude. He carried out a very thorough job, finding the access point and showing us the internals of the system with his camera. I would highly recommend him and Drain Doctor.”

Steve Jones

16th April 2019

Basin waste blockage at junction with stack cleared

“I was given a fixed time for the job and then he was late arriving. Appears it was because of how his work had been booked by his head office. However, he did phone to say he was running late. After that - excellent. The work was done promptly, he was courteous and informative, and gave useful advice. Wasn't cheap - but then I was able to book the job on a Saturday and it was done on Monday. | Checkatrade

Customer in Norwich

15th April 2019

“Tom from Drain Doctor visited our school last week. He was so polite, friendly and knowledgeable. He quickly got to work and sorted our blocked drain very quickly. I wouldn't. have any hesitation recommending this company. Thank you,”

Heather Palethorpe

15th April 2019

Bath sink and overflow replaced

“Becci Winn technician was a star from the initial visit to the following morning repair. She was extremely professional and patient with elderly residents and made the whole experience a pleasure. She also went over and above expectations and job by helped clean out the outdoors drainage and advised about gully blockage and contacting Anglia Water. True credit to your company and if you want a friendly lady to look after elderly people household plumbing... she is the one to ask for. Well done Becci | Checkatrade

Customer in Colchester

15th April 2019