Testimonials

What Our Customers Have to Say about our First Class Service...

Our Customers Come First

At Drain Doctor, we take in pride in providing a first-class plumbing and draining service to every customer. Whether you're a business, homeowner or landlord, our local teams are on hand 24/7 to deal with any plumbing emergency, going above and beyond to ensure all work is completed with as little disruption as possible. Please take a look at our latest reviews to see what customers made of our service.

“Had what I thought was a small issue with backing up drains, Drain Doctor sent out Jordan Redden to solve the issue for us and he was brilliant. On the first visit he cleared everything out and used a camera to investigate the problem, our underground pipe was damaged, so he arranged a day to some back and fix it. He came back with Jensen, and again both were brilliant, explained the whole process and let us know what they were doing and showing us the problem. Overall great team, from first phone call to sorting out the paperwork everyone I dealt with was a delight. Couldn't possibly recommend the company more!”

Jack Shepherd

18th April 2019

“Cannot fault this excellent service, would recommend. Came out on same day to unblock the outside drain for the downstairs loo. Very efficient and professional from inspection and diagnosis to work carried out. Many thanks to Dave Thomas.”

Simon Palmer

17th April 2019

“Our toilets were backing up. I called Drain Doctor and they booked us in for that same afternoon. Tom Gibbons arrived and we appraised him of the situation. He found the problem and solved it within 2 hours. He was extremely knowledgeable and clearly had many years of experience. He was helpful, informative and friendly, with a very good "can do", positive attitude. He carried out a very thorough job, finding the access point and showing us the internals of the system with his camera. I would highly recommend him and Drain Doctor.”

Steve Jones

16th April 2019

Basin waste blockage at junction with stack cleared

“I was given a fixed time for the job and then he was late arriving. Appears it was because of how his work had been booked by his head office. However, he did phone to say he was running late. After that - excellent. The work was done promptly, he was courteous and informative, and gave useful advice. Wasn't cheap - but then I was able to book the job on a Saturday and it was done on Monday. | Checkatrade

Customer in Norwich

15th April 2019

“Tom from Drain Doctor visited our school last week. He was so polite, friendly and knowledgeable. He quickly got to work and sorted our blocked drain very quickly. I wouldn't. have any hesitation recommending this company. Thank you,”

Heather Palethorpe

15th April 2019

Bath sink and overflow replaced

“Becci Winn technician was a star from the initial visit to the following morning repair. She was extremely professional and patient with elderly residents and made the whole experience a pleasure. She also went over and above expectations and job by helped clean out the outdoors drainage and advised about gully blockage and contacting Anglia Water. True credit to your company and if you want a friendly lady to look after elderly people household plumbing... she is the one to ask for. Well done Becci | Checkatrade

Customer in Colchester

15th April 2019

Mrs J.S

“I write to say the recent problem I had with the blocked drains was dealt with by your firm “Drain Doctor”, was of the highest professionalism, from Anne in the office who took my call, to Chris our own ‘Doctor’, who worked very hard, a very pleasant young man a credit to your company. I shall recommend you to anyone I know who has a drain problem.”

Mrs J.S
Torquay, Devon

15th April 2019

“Tom gave some great advice to us when he was on call today. It turned out that it was an issue our local authority could solve but Tom's service means we will definitely be coming back to Drain Doctor Gloucester when we have an internal problem. Very clear up front about costs and services and we were offered an almost immediate appointment.”

Charnie

10th April 2019

“Rob, from Drain Doctor Plumbing, attended our property on 19th March. He arrived pretty much on time, and got to work on our blocked drain. After initial attempt to unblock the drain at the house, he quickly realised that the blockage was further down the system somewhere. Once he established the direction of the pipework, he got the blockage cleared at a completely different inspection pit. I am happy to report that we are now blockage-free, due to Rob's intervention. He was very professional, and did a great job. I would not hestitate to use Drain Doctor again, and I would definately recommend them to anybody needing this kind of service.”

Paul

10th April 2019

Martin Dawson

3rd April 2019