At Drain Doctor, we develop working partnerships to improve the drainage and plumbing facilities for clients, which leads to a reduced number of emergency callouts. During busy periods, partners take priority, we’ll get to you first, and we’ll get to you fast. With a customer management portal, you also have oversight of all planned and completed work.
We offer a truly bespoke service for partners, and most importantly, we review this regularly to ensure that we are providing the best possible solutions and exceeding KPIs.
At Drain Doctor, we work closely with our clients, which allows us to tailor the services we offer around the exact requirements of each customer. Every site has different requirements, based on the activity that occurs there, the location, the regulations in place and the wastewater requirements. Whatever the operational specifics, KPI’s, finances or reporting requirements, our personalised service is flexible enough to adjust to your needs.
The Drain Doctor IT management system allows us to integrate with a variety of portals and management systems. This integration enables us to input our process to a client’s system so that we can directly share valuable information about their infrastructure. Sharing key insights and providing responses to requests is all part of our personalised service.
Our personalised service continues to evolve as we look for ways to further improve the customer experience. We are working to deliver direct access to our workflow system for our customers. This will allow them to view jobs in real-time, including everything from job status to technician’s notes and follow-up work.
If you are looking to partner with a drainage and plumbing expert that’s able to meet the individual requirements of your business, then a partnership agreement with Drain Doctor is the way forward. We are continually evaluating and improving on how we report on the work we have completed and need to undertake, to give customers a full overview and sense of control. Call us now to discuss becoming a partner.