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Commercial Plumbing & Drainage Reports

Our reports are built on customer-specific requirements, from regular work through to bespoke one-off reports. Reports are useful to help with the decision-making process for next steps, evaluating costs and highlighting potential problems.

With a partnership in place, our account holders benefit from the skills of a key account manager - a single point of contact who will get to know your requirements inside out.

Customer Specific Reports

Our customer-specific reports allow us to recommend the most appropriate and economical fixes, while also reporting on your KPIs. Our reports also give customers insight into their drainage and plumbing infrastructure, completed work, and help to measure progress against the KPIs in place. Our commercial partners are able to utilise our infrastructure and maintenance reporting expertise.

Reporting Services for Key Account Holders

  • Central Account Management
  • KPI Management & Reporting
  • Dedicated Account Team
  • IT Management Systems
  • Access to a Range of Reports and CCTV Surveys

At Drain Doctor, each client has a key account executive as their single point of contact, who has full visibility of works including technician notes and invoicing, and will familiarise themselves with internal teams.

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Dedicated Account Team

For commercial clients it’s important to have access to a dedicated account team who are able to help manage the drainage and plumbing for larger facilities such as commercial properties or industrial units. Commercial contract holders will benefit from the following with a dedicated Drain Doctor account manager:

  • Access to our vast array of capability through a single contact point
  • Access to qualified engineers throughout the UK
  • A guarantee on all commercial plumbing and drainage work
  • Fixed Pricing

IT Management & Insightful Reporting

Managing KPIs and reporting on maintenance work is hugely important for organisations, and in a rapidly changing world, Drain Doctor will help protect your business against potential risks. Legislation is in place for many elements of infrastructure, such as FOGs, flood management and the installation and maintenance of pumps to deal with excess clean or wastewater.

We utilise IT management systems to ensure any scheduled work is booked in and that our engineers visit your site to check the pipework, empty the grease traps, clear the gulley and guttering, and take care of all your plumbing and drainage needs. Our IT management system handles the workflow process, keeping our key account partners updated with all the work scheduled and completed.


Benefits of Key Account Reporting

We offer an initial inspection and design monthly, quarterly and annual schedules, as well as providing reports on any of the work carried out. This helps partners manage budgets, offset risk and focus on other areas of the business without worrying about the drainage and plumbing.

  • Reduce the number of callouts
  • Minimise and manage disruption and downtime
  • Meet health and safety legislation and environmental standards
  • Reduce the risk of problems caused by adverse weather
  • Maintain your infrastructure in an efficient manner
  • Manage your budget more effectively

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Why Drain Doctor


Get to grips with what is going on underground with our CCTV services.

24/7 Plumbing & Drainage Services

We understand the urgency of a drainage disaster, which is why our teams are on call 24 hours a day, 365 days a year.

24/7, 365 Day Service

Professional Plumbing & Drainage Engineers

Our engineers are highly-trained across every service area, allowing them to easily identify & resolve your problem.

Professional Engineers

Fair & Ethical Pricing

We provide a no obligation quote, with a free call out, before any work commences so you don't have any nasty surprises.

Fair & Ethical Pricing

Premium Security

With over 25 years’ experience, our local engineers have become a trusted partner for homeowners and businesses alike.

Premium Security


Commercial Accreditations

  • AFAQ ISO 9001 Quality Accreditation Logo
  • Constructionline Logo