What to Ask a Plumber on the Phone

Plumbing issue can be a real inconvenience, but phoning your plumber should be a relief! Quality plumbers understand the frustration that comes with plumbing malfunctions and they are ready to help from the first phone call. Knowing what to expect when phoning your plumber, and what you can do to help identify the problem, will optimise your calling experience.

What to Expect:

  1. Questions: Expect your plumber to ask you some routine questions about your plumbing utilities and fixtures. These questions will help your plumber identify the problem and determine the best solution. They may ask you when the issue started, the age of your plumbing fixtures, if you have noticed any water damage or leaks, and other relevant questions. If you do not know the answers to some of the inquiries, do not worry—once the plumber arrives at your location they will be able to do an inspection to better understand the problem.
  2. Repair Options: If you and your plumber are fairly certain that you have identified the problem, then they will typically present some of the repair options available to you. Depending on your circumstances, you may want to consider replacing outdated fixtures or utilities. In other cases, your plumbing issues may be resolved with some routine maintenance/repairs, or the replacement of minor parts rather than entire systems. Based on your plumbing needs and budget, you and your plumber will be able to determine the best repair options for you.
  3. Quote: Some plumbers offer free quotes over the phone. These quotes are projected based on the information that you are able to provide to your plumber; however, keep in mind that these quotes are just estimates. Once your plumber is on site, they will be able to give you an even more accurate calculation of the repair expenses, but a quote over the phone is a helpful place to start.

What you Can Do to Help:

  1. Collect information: In order to optimise your phoning experience, collecting as much relevant information about your plumbing before phoning. This includes information about when the problem began, information about previous plumbing issues, the age of your fixtures/utilities, and any concerns that you have identified. The more information that you have to offer, the better your plumber will be able to assist you over the phone.
  2. Follow your plumber’s advice: After discussing your circumstances, your plumber may suggest that you follow certain instructions before they are able to do an in-home inspection. These instructions may include refraining from running water, flushing drains, or using a plunger—or the plumber may ask you to take certain actions, such as deactivating your boiler or monitor your water pressure. These suggestions serve to identify the problem and prevent further damage.
  3. Identify a time that works for you to have an in-home visit: In order to solve your plumbing issue, your plumber will likely have to perform in-home inspections and repairs. Knowing what time/dates work best for you, will help you schedule an appointment as soon as possible.

Now that you know what to expect, call Drain Doctor today for a free quote, no call out fees, and speedy service!