Incredible Service For Elderly Resident

We were recently called to a property for a leaking tap and cistern trouble, when we arrived at the property we were shocked to find an elderly lady wrapped up in a coat and scarf within her own home. She had no heating, no hot water, and no family or friends to call upon for help. We simply could not help ourselves but to offer our service completely free of charge. We fixed the broken tap, paid for a replacement and installed it, and sorted the toilet/cistern trouble. We then networked with a fantastic local Plumbing & Heating company to get the boiler trouble fixed.

We worked the best part of the day to get the problem sorted, and would do it again without hesitation. Particularly in times like these, it is important to help those most vulnerable and offer whatever we can to ensure a decent quality of life is maintained. We obviously felt very humbled after the experience, which was only increased when we received this letter a few days later.

Dear Jon & Darren,

I just wanted to write to you both to thank you again so, so much  for your great kindness to me when Darren came to my house to sort out my leaking tap and cistern.

Life has been quite difficult for me in many ways but, I can honestly say that I have never ever experienced such incredible kindness, made more amazing as it was from strangers. Whenever I think of it, tears come into my eyes. All I can say once again is thank you, thank you, thank you.

It goes without saying, although it’s not very likely, that if I was ever asked if I know some plumbers whom I could recommend I would unhesitatingly recommend you and your company.

Again, a huge, huge thank you to you both and do take care with the Coronavirus pandemic.

With my sincerest regards,

L . B

We would like to add a massive thank you to Darren for his hard-work and compassion, we’re so proud of all our technicians and their commitment to delivering the very best customer service and adapting to each new environment.

Also a massive thank you to Gus at AGM Plumbing & Heating.