About

Cookies Policy

Last updated: 13th June 2018

The terms of this Cookie Policy apply to all users of the Drain Doctor website (www.draindoctor.co.uk) (referred to in this Policy as the “website“). If you do not agree with the terms of this Policy, you should immediately discontinue use of the website.

Who Does This Notice Apply To?

We are Dwyer (UK Franchising) Limited, trading as Drain Doctor in the UK (“Dwyer“, “we“, “us” or “our“) and we are part of a group of companies owned by The Dwyer Group, Inc based in Texas, U.S.A (“The Dwyer Group“).

If you have any questions about this Policy or how we use your data, please refer to our Privacy Notice or get in touch using the details shown in the Contact Details section below.

Use Of Cookies On The Website

What are Cookies?

Cookies are small pieces of data stored in text files that are stored on your computer or other device when a website is loaded within your chosen browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ’session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).

What is Cookie Control?

You may notice that our website utilises a third party Cookie preference tool called ‘Cookie Control’. Cookie Control is a mechanism for controlling user consent and the use of cookies on this website application.

When you (as the user) consent to one of the optional cookie categories, Cookie Control will place a cookie to remember that decision. The name of the cookie will be the name of the category specified within the Cookie Control widget itself. That cookie will be removed when you (the user) revokes consent to that category.

What are ‘Strictly Necessary Cookies’?

These are the cookies that are essential for this website to perform its basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual ‘carts’ on sites that have an e-commerce functionality. Strictly Necessary Cookies are highlighted with a double asterisk (**) in the tables below:

Cookie NameDescriptionRetention Period
Cookies set by WordPress
wordpress_<hash> **On login, wordpress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area, /wp-admin/2 years
wordpress_logged_in_<hash>  **After login, wordpress sets the wordpress_logged_in_<hash> cookie, which indicates when you’re logged in, and who you are, for most interface use.Session
wp-settings-<time>-<UID>  **WordPress also sets a few wp-settings-<time>-<UID> cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.Session
WordPress_google_apps_login **This cookie is set by the plugin ‘Google Apps Login for WordPress’ and may be present for users who login to WordPress via their Google or GSuite account.Session
wordpress_test_cookieUsed to check whether your web browser is set to allow, or reject cookies.Session
wpe-auth
cookienotificationSet when dismissing the cookie notification banner so that it doesn’t keep appearing.3o days
Cookies set by Google Analytics
_gaUsed to distinguish users.2 years
_gidUsed to distinguish users.24 hours
_gatUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.1 minute
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.30 seconds to 1 year
_gac_<property-id>Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more.90 days
_gaexpOptimize 360 – Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.90 days
Cookies set by CloudFlare
__cfduid **The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.1 years
Cookies set by Hotjar
_hjClosedSurveyInvitesHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.365 days
_hjDonePollsHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.365 days
_hjMinimizedPollsHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.365 days
_hjDoneTestersWidgetsHotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.365 days
_hjMinimizedTestersWidgetsHotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.365 days
_hjIncludedInSampleHotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.365 days
Cookies set by Optimizely
optimizelyBucketsRecords the Optimizely Classic variation that the visitor has seen for each experiment.  This allows us to deliver a consistent experience on successive page loads.6 months
optimizelyEndUserIdStores a visitor’s unique Optimizely identifier, for both Optimizely Classic and Optimizely X Web. It’s a combination of a timestamp and random number. No other information about you or your visitors is stored inside.6 months
optimizelyPendingLogEventsUsed as a cache for a visitor’s actions between tracking calls. This ensures that all events are efficiently tracked even if a visitor takes many actions in rapid succession. The cookie is wiped once the tracking call has been made.15 seconds
optimizelyRedirectAfter Optimizely Classic has executed a redirect experiment, stores the variation ID of the redirect experiment, so that Optimizely can pass it into integrated technology platforms along with the variation IDs that are active on the new page. This is necessary because the redirect experiment is usually inactive on the new page.5 seconds
optimizelyReferrerAfter Optimizely Classic has executed a redirect experiment, stores the document.referrer property from the original page, so that Optimizely can pass it into integrated technology platforms. This is how we avoid creating “self-referrals” in your third-party analytics.5 seconds
optimizelySegmentsPersists the visitor’s Optimizely Classic segments: browser, campaign, mobile, source type, and any custom dimensions that you may have configured. This allows us to ensure persistence of segment membership, which improves the accuracy of segmented results.6 months
Cookies set by Hubspot
_hs_opt_outThis cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.2 years
__hs_do_not_trackThis cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.2 years
__hs_testcookieThis cookie is used to test whether the visitor has support for cookies enabled.Session cookie
hs_ab_testThis cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.Session cookie
hs_lang_switcher_choiceThis cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).
<id>_keyWhen visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.
Hs-messages-is-open

hs-messages-hide-welcome-message

This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity(TTL 30 minutes)
__hstcThe main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).2 years
hubspotutkThis cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.10 years
__hsscThis cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.30 min
__hssrcWhenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.None. Session cookie
messagesUtkThis cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.
Miscellaneous Cookies
complianceCookieUsed to distinguish your acknowledgement of our website’s Cookie Banner and subsequent policy (this document).14 days

How to change your Cookie preferences

The most popular web browsers typically provide additional tools to users for controlling or restricting cookies on their device.  To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Contact Details

If you have any questions about this Policy or the use of your personal data by us please contact:

Dwyer (UK Franchising) Limited: Packington House (Second Floor), 3-4 Horse Fair, Banbury OX16 0AA, 01527 574343,